Terms of service

Last Updated: 24/02/2024


These terms of service (“Terms of Service”) are entered into between you and Clientflow LTD. The Terms of Service govern your access to and use of the Clientflow website https://clientflow.ai including any content, functionality, communication channels, software, and Services offered on or through it (the “Platform”).

All use of Clientflow Software and Products are subject to these Terms of Service and all incorporated policies (“Agreement”). This Agreement contains the terms and conditions under which Clientflow LTD and its affiliates (“Clientflow”) provides its Products to clients and describes how the Products may be accessed and used. When you purchase Clientflow Products, or otherwise use or access a Clientflow Site or Product, you agree to be bound by this Agreement and applicable laws, rules, and regulations.


By using the Platform, you agree to be bound and abide by these Terms of Service. Clientflow may terminate your ability to use the Platform without notice if you do not comply with these Terms of Service. If you do not agree to these Terms of Service, you must not access or use the Platform.

You must be at least eighteen years old to access any Clientflow Sites. If you are under eighteen years old, you may not use the Sites or purchase any product or service from Clientflow without the supervision and consent of your parent or guardian.

You further understand that Clientflow may begin tracking or collecting information from visitors who come from third-party email or advertisements immediately.


“Affiliates” – Clientflow’s Affiliates may include subsidiaries, subcontractors, and sub-processors. Clientflow may subcontract any work under these Terms to a third party or Affiliate without Client’s prior written consent.

“Client” or "You" means the individual or entity using any Clientflow Products, subject to this Agreement. By accessing or using Clientflow Products or services, You, as the Client, represent that You are authorised to access and/or to use the Products, and if You are an entity, only individuals within Your organisation are authorised and permitted to do so (each an “Authorised User”). Client and each Authorised User agree to abide and be bound by these Terms.

“Client’s Agreement” means this Agreement together with the applicable billing rates found in the client billing portal.

“Confidential Information” means, except as set forth in the following paragraph: (a) Customer Data; (b) the terms of this Agreement and (c) any commercial, financial, marketing, business, technical or other data, security measures and procedures, know-how or other information disclosed by or on behalf of the disclosing party to the receiving party for purposes arising out of or in connection with this Agreement, that: (i) in the case of information in tangible form, is marked “confidential” or “proprietary;” (ii) in the case of information disclosed orally, visually or any other intangible form, is designated confidential or proprietary at the time of disclosure, and if disclosed orally, is summarised in reasonable detail in a writing delivered to the receiving party within ten (10) days following disclosure; (iii) under the circumstances, a person exercising reasonable business judgement would understand to be confidential or proprietary; and (iv) will include any reproduction of such information in any form or medium, or any part of such information.

Notwithstanding the foregoing, the following shall not be Confidential Information: (1) information that was in the public domain at the time of its disclosure, or which becomes public domain property through no fault of the receiving party; (2) information that was rightfully in the receiving party’s possession without restriction prior to disclosure; (3) information that was rightfully disclosed to the receiving party by a third party without restriction (4) information that was independently developed by employees and/or contractors of the receiving party who did not have access to and without use of or reference to the disclosing party’s Confidential Information; and (5) aggregate data collected or generated by Clientflow or on behalf of Clientflow regarding Clientflow’s Products (for purposes of providing or improving our Products, benchmarking system performance, preparing statistics and system metrics, marketing and other purposes) that does not contain any personal information and other Customer-specific information.

“Customer Data” means all electronic data or information submitted to and stored in any Clientflow Products by Client and/or Authorised Users.

“Electronic Communications” means any transfer of signs, signals, texts, electronic mail, images, sounds, data, or intelligence of any nature transmitted in whole or in part electronically received and/or transmitted through the Products.

“End Users” means Client’s customers, subscribers or users.

“Privacy Policy” means the Clientflow Privacy Policy, set forth at which is expressly incorporated into this Agreement by reference.

“Products” means, collectively, the Clientflow suite of Software, services, Sites, platforms, and tools, including all Software and Sites which are governed by this Agreement.

"Site" means any site where You access the Products, including but not limited towww.Clientflow.app, and other associated sites operated or controlled by Clientflow.

"Software" means any Clientflow software including any web- or cloud-based application, mobile app, server-based application, client, desktop or standalone software application, plugin, or add-on, including but not limited to Clientflow. "Software" also includes all documentation, manuals, tutorials, user guides, videos, and accompanying or associated materials whether printed or electronic.

“Third Party Applications” means applications, integrations, services, or implementation, customisation and other consulting services related thereto, provided by a party other than Clientflow (“Third Party Applications”) that inter-operate with the Products.

Your use of communication features

Clientflow is the provider of Services for your use, which may include certain communications features such as SMS, MMS, email, voice call capabilities and other methods. You agree that:

You are exclusively responsible for all communications sent using the Services, including compliance with all laws governing those communications such as the Telephone Consumer Protection Act (“TCPA”) and the CAN-SPAM Act, and you agree that you understand and will comply with those laws. ·

You understand that your use of the Services may violate applicable laws if you do not comply with them. HighLevel is not responsible for your compliance with laws and does not represent that your use of the Services will comply with any laws. You should consult a lawyer for legal advice to ensure your communications comply with applicable law. ·

Clientflow is a technology platform communication service application provider only. Clientflow does not originate, send, or deliver any communications to any recipient via SMS, MMS, email, or other communication method; ·

You, not Clientflow are the maker or initiator of any communications. You control the message, timing, sending, fraud prevention, and call blocking. The Service is purely reactive and sends messages only as arranged and proscribed by you. All communications, whether, without limitation, SMS, MMS or email, are created by and initiated by you and/or your Clients, whether generated by you or sent automatically via the Services at your direction. ·

Any customer data provided to Clientflow through any means, including without limitation, by inbound text, data imports, tablet sign-ins, API calls or manual entry, only includes data from individuals who have explicitly opted into your communications program and have explicitly agreed to receive your communications (whether by SMS, MMS, email, voice communication or other method) in accordance with applicable law, including without limitation the TCPA.

Limited license and prohibited uses

Client’s licence to use the Products and receive Support is contingent on Client making timely payments as set forth in the billing section below and keeping its client information up to date at all times.

When enrolling in, subscribing to, or purchasing any Clientflow Product(s), Client must provide only true and accurate information, which client agrees to keep current, complete, and functional. Client’s entry of any information on our Sites is your promise that any name, mailing address, e-mail account, and/or credit card information you provide is accurate, functional and is registered to you and/or your use of such information is with permission. Client understands and agrees that Clientflow can bar your access to and use of the Sites and/or Products if Clientflow believes that Client has provided untrue, inaccurate, not current, or incomplete information. Client also agrees that if Client is ordering or purchasing Products or services on behalf of a company or other entity, that Client has proper authority to commit that company in such a transaction. If Client is using a pseudonym, nickname, assumed name or the like (where permitted), Client agrees that you will nonetheless provide accurate information to our processing company where required (e.g., your real name in connection with a credit card account) so that Client can be billed for one-time or recurring fees.

Clientflow grants Client a limited, revocable, non-assignable, non-exclusive, and non-transferable to use the Products that comprise Client’s Agreement, subject to Client making its payments, and Client agrees to comply with any restrictions herein. Certain Clientflow Products utilise, interface with, or operate in connection with services provided by or through HighLevel, Amazon AWS, MailGun, Twilio and/or any of Clientflow’s integration partners. Client’s licence is therefore also subject to all applicable limitations, terms and conditions of service for these services to the extent they control content or usage. Client agrees to comply with all such limitations, terms, and conditions in connection with Client’s usage of Clientflow Products.

Except to make the Services available to you and your end users, as expressly permitted under these Terms of Service, any other use, including the reproduction, modification, distribution, transmission, republication, framing, display or performance of Platform Content without prior permission of Clientflow is strictly prohibited.

This Licence is personal to Client; Client may not transfer any rights or duties contained in this licence. Except as may be provided in the Client’s Agreement, client may not licence, sub-licence, assign or otherwise dispose of all or any part of the Products or any of the limited rights granted to Client to any third-party. Client shall not remove, move, or relocate any Products from any Site or any server on which they are located unless Client receives advance written authorisation from Clientflow.

You may not remove any Marks or other proprietary notices, including, without limitation, attribution information, credits, and copyright notices that have been placed on or near the Platform Content. You, your employees, and your end user clients (“Clients”) may use the Platform only for lawful purposes and in accordance with these Terms of Service.

You agree that you (the Client), your employees, and your Clients will not:

· - Use the Platform or any Services in any way that violates any applicable law or regulation.

· - Use the Platform or any Services for the purpose of exploiting, harming or attempting to exploit or harm anyone in any way.

· - Send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms of Service.

· - Transmit, or procure the sending of, any unlawful advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.

· - Impersonate or attempt to impersonate Clientflow, a Clientflow employee, another user or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).

· - Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Platform or any Services, or which, as determined by Clientflow or HighLevel, may harm Clientflow, or users of the Platform or expose them to liability.

· - Use the Platform or any Services in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party's use of the Platform, including their ability to engage in real time activities through the Platform.

· - Use any robot, spider or other automatic device, process or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform.

· - Use any manual process to monitor or copy any of the material on the Platform or for any other unauthorised purpose without Clientflow's prior written consent.

· - Use any device, software or routine that interferes with the proper working of the Platform or any Services.

· - Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

· - Attempt to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, any server, computer, or database connected to the Platform, or any Services.

· - Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack.

· - Otherwise attempt to interfere with the proper working of the Platform or any Services.

Clientflow software

This licence is limited to one runtime, session and/or repository instance. Additional payment or subscription is required for each additional runtime, session and/or repository instance. Separate licence fees and validation codes are required for each business entity to use any of the Products that comprise Client’s Agreement. Only Authorised Users may use the Products that comprise Client’s Agreement. Furthermore, no account may be sublet or used on behalf of any business other than the account owner's.

Client’s use of Clientflow Products is subject to the Acceptable & Fair Use Policy set forth below. Client may also be subject to specific limitations based on Client’s corresponding Agreement. Clientflow will use reasonable efforts to inform Client of such limitations prior to and at the time of purchase. Limitations may also be imposed by third parties over whom Clientflow has no control. For example, a third-party may refuse to process certain types of transactions, or transactions from certain locations, or transactions for certain goods or services. Clientflow will use reasonable efforts to communicate any such limitations to Client. Other limitations may apply to Client’s usage of particular features or certain aspects of the Clientflow Products. Client will be responsible for usage fees in excess of Client’s limits. Clientflow will publish the fees for any such usage and reserves the right to revise such fees in its sole discretion. YOU ARE ALSO RESPONSIBLE FOR TIMELY PAYMENT OF YOUR USAGE OR OTHER FEES, AND YOUR licence MAY BE TERMINATED FOR NONPAYMENT OF ANY SUCH FEES.

By accepting this Agreement, Client acknowledges that any licence(s) Client may have had to prior versions of Products licensed by Clientflow terminates upon Client entering a new corresponding agreement. Client agrees that it will not rent, lend, or transfer any Products that comprise Client’s agreement or any of its rights under these Terms without the express written permission of Clientflow.

Clientflow sites

As this licence relates to use of any Clientflow Sites, Client understands that the Sites or portions of the Sites are publicly available and that if you post on a public site or via social media, your post (including any personal information therein) may be publicly accessible via search engines and other means on the public internet. Clientflow assumes no responsibility for information that Client makes public, and Clientflow will not be liable for any harm or damages that may arise from disclosure of Client’s personally identifiable information made by others not in Clientflow’s control. Client should use care to avoid posting information which Client does not wish to disclose on a public site or via social media. If Client posts via social media, Clientflow has not control over the content of such posts.

Authorised uses of the site(s)

Client’s Use of the Sites is Subject to This Limited licence,

The Clientflow Sites, and all content thereon (the “Content”), is the exclusive and private property of Clientflow. Use of the Sites is permitted under a “limited licence” that provides Client limited access under this Agreement.

Client’s access can be revoked without warning if Client violates any terms of this Agreement. Except as otherwise expressly provided, Client’s right to access and to use the Clientflow Sites is personal to Client. Client may not share your access, username, login, or password to the Sites, or to any Software, Products, or services offered via the Sites. Client agrees to keep login credentials secure, and to comply with all password security policies, including password change and complexity requirements. Client understands that if you are prompted to change your password, you may lose access to the Sites, Software, Products, or services if you fail do so.

Client may use a standard web-browser (e.g., on a desktop, laptop, or similar computer, or on a portable device such as a tablet, smartphone, or other mobile device) to access the Sites, Software, Products, and services. All other software to access the Sites, the Content, or Clientflow’S database(s) is in violation of this Agreement.

Permissible uses of the Clientflow Sites include all the uses which would normally be associated with a site of this nature, and which are not expressly prohibited herein. For example, Clientflow Sites may provide videos or posts – Client can view them and replay them. Some Content may include an invitation or opportunity to comment, discuss, or post questions or feedback via the Sites or via social media. Client may also have opportunities to participate in Clientflow polls, surveys, discussion threads, forums, or the like. Client may also have the ability to interact with and share experiences with Clientflow or other users.

Client may also provide feedback or input to Clientflow directly in certain areas of the Sites, such as where comments are permitted. Client can share the Sites with others via social media; however, Client may not provide any link to an internal page on the Sites that is not public, whether or not Client has a URL for such page. Client may have access through the Sites to Software, Products, or services that Client has licenced, purchased and/or subscribed to from Clientflow. In most cases, Client must provide login credentials to gain access.

Copying, downloading & sharing

Clientflow and its Affiliates own all rights, title, and interest, including all related Intellectual Property Rights, in and to all Clientflow Products and services, and any suggestions, ideas, enhancement or development requests, feedback, or recommendations provided by Client relating to the Products and services. The Clientflow name and logos, as well the Product names and logos associated with all Clientflow Products and services are trademarks of Clientflow or its Affiliates.

Client understands and agrees that the Content on the Sites is subject to copyright laws in the UK and internationally. Client may only copy or download content or information on the Sites that is expressly provided for that purpose and confirmed to do so by Clientflow. Client understands and agrees that Clientflow, in our sole discretion, can decide which content Client may download, copy, and/or share and that Client will abide by our decisions and policies with regard to our content. Client understands that if you do copy or reproduce any information without permission, Clientflow may immediately terminate your access to the Sites and/or to the Products or services.

If a file is made available for and intended for downloading, there will be downloading instructions indicating whether the file may be downloaded and/or shared. If a downloadable file does not expressly state that Client may share it, then Client shall not do so without Clientflow’S advance written permission. Client agrees to respect Clientflow’s intellectual property rights and understands that Client may not download or copy ANY of Clientflow’S Content in ANY area of the Site, except where permission to do so is expressly provided, or unless such information is provided on specific parts or portions of the Sites, such as a “Downloads” or “Free Resources” section.

Unauthorised use of the Sites or the content is strictly prohibited.

While there are many permitted uses of the Clientflow Sites as detailed above, not all uses are permitted. Except as expressly provided, no commercial uses are allowed of the Site(s) or any of the Content without the advance written permission of Clientflow. Any use of the Sites that could in any way damage or impair the functionality for other users to any extent is prohibited.

Client may not download or copy Clientflow information directly or employ any automated device, software tools, harvester, extractor, scraper, spider, robot, program, code, script, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, or copy the Sites or any portion thereof, or any Content. Client may not reproduce the Sites or portions thereof in any way, or ‘mirror’ the sites at a separate location or server. Client may not obtain or attempt to obtain any Content through any means not purposely made available through the normal use of the Sites (e.g., using a standard web browser).

Client also expressly agrees not to attempt to reverse engineer, replicate, or circumvent any Software, Product, or service feature of the Sites, or that is marketed through the Sites.

Client also agrees not to attempt to divert traffic from the Sites by use of a confusingly similar domain name. Client agrees not to claim or suggest ownership or control of the Sites, or to imply or suggest any non-existent affiliation with the Sites. Client agrees not to use comment or feedback threads to post support issues, complaints, or issues related to sales, or problems with access to Software, Products, or services including Clientflow, or others. Client also agrees not to use such opportunities for posting comment spam, links to other software, products, or services, or attacking other users. Client understands and agrees that any such prohibited uses may result in the loss of access to the Sites, Software, Products, or services without warning or refund.

Client also may not attempt to gain unauthorised access of any kind to the Sites, or to any Software, Product, or service offered through the Sites via any means including hacking, password guessing, backdoors, code injection, or any other means. Client also agrees that you will not engage in any activities using the Sites that violate applicable laws or regulations in your jurisdiction. Such uses are strictly prohibited and include but are not limited to, invasion of privacy laws, laws pertaining to defamation or libel, or the like.

Specifically, regarding all Clientflow Software, Clientflow retains all ownership including all right, title, and interest in and to the Software, the underlying code, and any copies thereof. Regarding Clientflow Sites, all Content (including e.g. text, graphics, video, video scripts, music, artwork, sounds and sound tracks, visual components, photographs, and computer code, as well as branding, logos, and such), including but not limited to the individual design elements, selection, layout, coordination, structure, expression, and sequencing, user interfaces, “look and feel,” and arrangement on the Sites, or in the Software, products, or services offered through the Sites is owned or controlled by, or under licence to Clientflow and is protected by UK and international copyright, trademark, trade dress, and various other applicable intellectual property rights, including unfair competition laws.

The prohibition on removing copyright and similar notices applies to any downloadable files that may be provided on the Sites, even where Clientflow gives Client permission to share those files with others. Client must share the file only as Clientflow provides it and Client shall not remove any Clientflow marks, notices, or legends. Third party content, if any, provided by users may be copyrighted by such third parties and its use on the Sites is with permission, or solely for discussion, commentary, and/or educational purposes, and is believed to be a fair use within the meaning of 17 USC § 107.

Client understands and agrees that Clientflow has and keeps all proprietary rights including without limitation all intellectual property rights therein, including copyrights, patents, and trademarks which all remain exclusively Clientflow’S property.

More particularly, Client agrees and acknowledges that the Software is Clientflow’S exclusive property, and that the Software is protected by copyright, trademark protection, database rights, and other intellectual property rights, and may be the subject of patent protection. Clientflow grants Client no express or implied rights under Clientflow’S copyrights, trademarks, patents, or other intellectual property or proprietary rights. Client further understands and agrees that Client shall not, in whole or in part, adapt, alter, assign, clone, copy, create a derivative of, decode, decompile, disassemble, distribute, lease, licence, modify, publish, reproduce, reverse engineer, sell, transfer, translate, or vary the Software without the prior written authorisation of Clientflow, directly or indirectly through any person in Client’s employ or under Client’s authorisation, direction, or control.

Client further understands and agrees that to the extent that any Clientflow Software utilises, incorporates, or references any third-party software, those portions may remain the intellectual property of such third parties. To the extent that any Clientflow Software utilises or references any modules, libraries, or the like, that include code that is subject to restrictions on proprietary rights, or which require public licensing terms, those restrictions or terms only pertain to such modules or libraries and do not alter this Agreement, or Client’s rights hereunder, or any proprietary rights as between Client and Clientflow.

If the Client wished to transfer their account away to another GoHighLevel system, they must first remove all funnels and/or website templates, including email copy that was provided by Clientflow. Our funnels and/or website templates are specifically ONLY for Clientflow paying members.

The only rights Client has regarding the Products are those usage rights expressly provided in this Agreement. Client also understands that Client may not, directly or indirectly, remove any Clientflow proprietary notices from any Product, including copyright notices, trademark notices, or notices or markings regarding patents or patent status. Likewise, any third-party notices or markings must remain intact. Any effort to remove, replace, or obscure such marks is a violation of this Agreement, and Client’s access and/or agreement may be terminated immediately without refund.

Client retains all right, title, and interest in and to Client’s Data, including User Content. Client is solely responsible for Client’s User Content and the consequences of creating, copying, submitting, storing, distributing, publishing, selling or offering for sale any User Content using Clientflow Products. Client agrees, affirms, and warrants that Client owns or has the appropriate licences, rights, or permissions necessary for any User Content that is in whole or part, copied, used, distributed, or submitted by Client using Clientflow Products. Clientflow is not responsible for any interactions between Client and End Users, other than providing the technology for Client to make its content available. Clientflow is in no way liable for any disputes, claims, losses, injuries, or damage of any kind that may arise out of Client’s relationship with End Users, including any End User reliance upon any information or content that Client provides.

Clientflow will never use its licence to Client’s User Content for any purpose other than to enable the Products to perform their functions. Except as required to perform the intended functions, Clientflow will always ask for Client’s permission in cases where Clientflow desires to use Client’s User Content beyond a nominal/inadvertent manner for promotional purposes.

However, solely for the purpose of enabling the Products to perform their functions, including, the distribution, reception, or sharing of such User Content with recipients of Client’s User Content, as well as to cover nominal and/or inadvertent uses of Client’s User Content by Clientflow (or our successors and/or affiliates) in the process of promoting any Products in any media formats and through any media channels, by using such content in connection with the Products or in creating User Content, Client hereby grants Clientflow a worldwide, non-exclusive, royalty-free, non-revocable, perpetual, sub-licensable, and fully transferable licence to use, reproduce, distribute, practice, make derivative works of, display, broadcast, and/or perform Client’s User Content. Client also understands that notwithstanding Clientflow’S unfettered right to delete any or all of Client’s Data upon expiration, lapse, or termination of Client’s licence, Clientflow reserves the right to preserve any or all of Client’s Data in any form, including on one or more system back-ups. Client grants Clientflow a licence to retain copies of Client’s Data (including User Content) at its sole discretion and agrees that Client will bring no claim in connection with or related to Clientflow’S retention of such Data including after Client’s licence has ended. Client further agrees that Clientflow has no duty to retain such Data, search for such Data, or provide Client with access to such Data after Client’s licence has ended for any reason.

Client further agrees, affirms, represents, and warrants that content Client copied, used, distributed, or which was submitted by Client using the Clientflow Products does not and will not contain third-party copyrighted material, or material that is subject to other third-party proprietary rights, unless Client has permission from the rightful owner of the material or Client is otherwise legally entitled to copy, use, distribute, or submit such content using the Clientflow Products and to grant Clientflow all of the licence rights granted therein.